Privacy Policy — Necro IPTV

1. Who We Are

Necro IPTV is the data controller responsible for your personal information. For any privacy-related questions, requests, or concerns, contact us at contact@necroiptv.shop or via WhatsApp: +44 7883 412700.

2. What Data We Collect

• Identity & Contact Data: Full name, email address, WhatsApp number — provided when you subscribe, request a free trial, or contact support.
• Payment Data: Processed securely through Stripe — we never store your full card details on our servers. Only transaction references and the last four digits are retained for accounting.
• Technical Data: IP address, device model, browser type, operating system, and connection timestamps — collected automatically to secure and optimise our service.
• Streaming Usage Data: Connection logs, session durations, and playback diagnostics — used solely to troubleshoot buffering and maintain stream quality.
• Device Identifiers: MAC address for MAG, Formuler, and Dreamlink devices — stored to activate and link your subscription to your account.
• Communication Data: Support tickets, WhatsApp conversations, and email history — retained to provide consistent customer service and resolve disputes.

3. How We Use Your Data

• To activate, provision, and manage your Necro IPTV subscription
• To deliver 24/7 customer support via WhatsApp and email
• To process payments securely and issue digital receipts
• To detect fraud, prevent credential sharing, and protect against unauthorised access
• To send service updates, maintenance notices, and renewal reminders
• To monitor server performance and improve streaming quality
• To manage subscription renewals and reseller credits

4. Legal Basis for Processing (UK GDPR)

We rely on the following lawful bases to process your personal data:

• Contract: Processing is necessary to fulfil our obligations under your subscription agreement and deliver the IPTV service.
• Legitimate Interest: To secure our platform, prevent abuse, communicate essential service information, and improve our product.
• Consent: For optional marketing communications and promotional offers — you may withdraw consent at any time.

5. Cookies and Tracking

We use only strictly necessary cookies — essential for login sessions, checkout, and core service functionality. We do not use analytics, advertising, or third-party tracking cookies. Your browsing behaviour is never sold or shared with advertisers. You can control or disable cookies through your browser settings, though some features may not function correctly.

6. Who We Share Data With

We never sell, rent, or trade your personal data. Limited information is shared only with trusted partners essential to delivering our service:

• Stripe — Payment processing (PCI-DSS Level 1 certified). Card data is handled entirely by Stripe.
• Email Service Provider — For transactional emails, receipts, and support correspondence. All providers are GDPR compliant.
• Hosting Provider — Secure UK and EU data centres with encryption, firewalls, and 24/7 monitoring.

7. Data Retention

• Account Data: Retained while your subscription is active, plus 12 months after cancellation to facilitate reactivation.
• Payment Records: Retained for 6 years to comply with UK tax and accounting obligations.
• Usage Logs: Anonymised and retained for up to 30 days for diagnostic and quality purposes.
• Communication History: Retained for 12 months to maintain continuity in customer support.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data ("right to be forgotten")
• Objection: Object to processing based on legitimate interest
• Portability: Receive your data in a machine-readable format
• Restriction: Request temporary restriction of processing
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, email contact@necroiptv.shop with your request. We respond within 30 days as required by UK GDPR. There is no charge for exercising your rights.

9. Data Security

We take data security extremely seriously. All traffic between your device and our servers is encrypted with SSL/TLS 256-bit encryption. Our infrastructure is hosted in secure UK and EU data centres with 24/7 monitoring, firewalls, and intrusion detection systems. Access to personal data is strictly limited to authorised personnel, and all staff receive regular data protection training.

10. Children's Privacy

Our service is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it promptly.

11. International Data Transfers

Your data is stored securely on servers located in the United Kingdom and the European Union. We do not transfer personal data outside the UK or EU. All processing partners are GDPR compliant and located within these regions.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The current version is always available at necroiptv.shop/privacy-policy/. Please check the "Last Updated" date at the top of this page. We will notify you of significant changes via email or WhatsApp.

13. Contact Us